S'Harity Safaris is an Consult & Travel agency for Kenya, Tanzania and Uganda holidays only.The rates are guaranteed by the agency and are the efforts of personal agreements with the hotelkeepers and facilities providers.

Art 1 Booking conditions

A booking can be confirmed per email , postmail or telephone.The traveller is aware of the conditions and the general information considdering the trip within Kenya or and Tanzania and is aware of the adventurous character of the trip and the local circumstances .The agency and the agents will at all time take notice of the clients preferences to the facilities but will not be responsible if the request is not complied with.

Accommodations

Prices are based on double occupany. On single bookings there is a supplement for lodges and hotels. Accommodation are listed in preferred sequences. They range from modern hotels in Nairobi, picturesque roundavels, deluxe resort complexes, hotels charlets and permanent camps on safari circuits to imaginatively designed beach hotels. Most have private bathrooms and swimming pools and all have full restaurant and bar facilities.

Art.2 Alteration of the tour

The sequense and accommodation of all itineraries is normally adhered to but we reserve the right to make alterations enforced by weather, roadworks, high season congestion or other cause

Art. 3 Liability of S'Harity Safaris

a) is not liable for client additional expenses occasioned by their delay, alteration of travel services, sickness, injuries, death, or as a result of wheater, civil disturbances, war, quarantine, or any other circumstances. Whatsoever interfering with, interrupting, altering or adding to the cost of services, excursions or tours applied for and booked.

b)The company liability to passengers carried in vehicles used for transfers, excursions and tours is covered by the law of Kenya/ Tanzania all claims are subjected only to the courts of both countries.

c) The company reserves the rights to employ sub- contractors and in the event of such exercise of rights the forms of clause (a) relating to the company's liability shall apply.

d) Whilst every care is taken , the company cannot be responsible for loss or damage of personal property and it is advisable to arrange relevant insurance.

 e) All expeditions and andventure safari i.e campingsafaris , foot, camel, canoe, dhow, falconry, horseback and crocodile catching safaris involve an element of personal risk and can at times be of harzadous risk in full. The company cannot accept any responsibility for personal accidents or sichness as a result of clients participating in these safaris. Personal Accident insurance is available on request from Insurance Companies.

In case of overbooking, or any complaint concerning the accommodation or safari please contact the office in Nairobi or Arusha or the representative on duty. They will give it their best efforts to clearify the situation with you.

Art. 4 Prices

These include all expenses connected with vehicle / boat and driver/ guide sightseeing as indicated in itineraries . Entrance fees to attractions visited, accommodations, service charges, government taxes, breakfast while in Nairobi and full board on safari. Prices exclude the cost of passport, visa, health documents, gratuities, laundry, drinks and other personal items. Kenya Departure Tax is not included. All prices are subject to change without advance notice based on included rates and or fluctuations in foreign currency and all prices.

Art. 5 Luggage

Safari orientations: Safaris tours are ideal for the good natured realist who enjoys being with others and is able to adhere to the very modest rigours imposed by a scheduled itinerary. Be prepared to sometimes encounter customs, habits and living standards which may be different from your own with an open tolerant mind. Local people in the towns and country respond warmly to an attitude of friendship and respect and the use of common courtesy at all times help to avoid misunderstanding. The company reserves the right to decline accept or retain any person as a member of any tour at any time in which case an equitable amount will be refunded.

Art. 6 Payment and cancellation

a deposit of 10 % is required but not demanded. The amount has to be paid 6 weeks before arrival to the account of S'harity Safaris. After receiving your payment a receipt will be sent to you.

Another option is to pay the balance at arrival at our offices in cheques or cash dollars/ euro's.

Paymens with visa cards on request. Full details will be send once booking is confirmed.

Art. 7 Hotel and safari cancellation

In case of cancellation till 56 days before arrival there is a penalty charge of 50 USD required.

Within 56 till 42 days before arrival 10 % of the cost. Within 42 days till 28 days before arrival 50 % and 28 days till 14 days of arrival 75 % . Within 14 days before arrival 100% of the cost.

Private safaris are quoted depending on the number of participants. If one or more participants cancel thier trip the total cost of the safari will be requoted. We will charge the usual cost of the cancallations to those who withdraw the safari confirming the mentioned conditions for safaris

Art. 8 Cancellation by the company S'harity Safaris

S'harity Safaris has the right to cancel the trip in case of any of the circumstances mentioned in Art. 3.

S'hairty Safaris is not responsible for the cost made for visa, vaccinations or insurances in case of cancellations by the company.

S'harity Safaris has the right to change the itinerary, schedule, destination of arrival and departure or even ending the trip due to circumstances mentioned in art. 3.

The company is not responsible for the extra expenses made by the client in case of cancellation due to circumstances mentioned in art. 3.

Art. 9 Travel insurance and documents

The traveller must have a valid passport, the requested vaccinations if obligated, and visa if the trip is being continued to Tanzania. In case of negligence of the client, all extra expenses are the responsibilty of the client. It is recommended to have an travel insurance.

Art. 10 Travel policy

If a traveller is leaving the group and continues his trip individual all charges are for his account,there will be no restitution of the parts not participated.

If a traveller is in such matter misbehaving that it affects the quality of the trip, the company has the right to refuse further participation. All extra expenses made are to the account of the clients.

If a traveller is involved in serious problems the company is obligated to assist the client witht the best efforts. The expenses made are for the account of the client.

Art. 11 Complains

Any complain considdering the travel agreement should be handed over to the office in Nairobi or Arusha in written. If the complaint is not solved to the satisfaction of the client, the traveller should within one month send the complaint in written to S'Harity  Safaris. At least one month after receiving the complaint the company will reply to the client.

Only the KENYAN AND TANZANIAN laws are  qualified to take aknowledge of the transactions between the traveller and S'Harity safaris .Complaints should be reported within 3 months after returning to the home country of the traveller.